Return & Exchange Policy

We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. You will not You can wear the item just to check if it fits you.


To make a return, you can contact us at support@akshopbio.com. Please note that returns must be sent to the following address: 5 rue paul lafargue saint Denis 93210
If your return is accepted, we will send you a return label, as well as instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us for any return related questions at: support@akshopbio.com/ WhatsApp us on the WhatsApp pop up Icon


Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and make it right.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day withdrawal period in the European Union
Notwithstanding the above, if the goods are being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reasons. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note: some of these ratings have been made using different apps.